Cookie Policy

Both UK and EU law require that websites making use of cookies make disclosures to the users about those cookies. This policy is intended to provide you with information that will help you with those disclosures. Under the “new” cookies law, the use of many cookies will require the express consent of the user. In addition, where the use of cookies involves the processing of personal data, data protection law requires the disclosure of information about such processing to data subjects.

This version of Hygiene Systems Ltd’s cookies policy is designed to help website owners comply with the UK and EU laws concerning the disclosure to users of information about cookies used on a website. See Regulation 6 of The Privacy and Electronic Communications (EC Directive) Regulations 2003 and the amendments thereto in The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

The inclusion of this statement in our privacy policy will not in itself satisfy the requirements of The Privacy and Electronic Communications (EC Directive) Regulations 2003 as regards consent to the use of cookies. Guidance concerning methods of obtaining such consent is included on the Information Commissioners website (http://www.ico.gov.uk).

Cookies & How We Use Them

A cookie is a small file containing an identifier which is a group of letters and numbers which asks permission to be sent by web servers to web browsers and placed on your computer’s hard drive, tablet or smartphone.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Once you agree, the file is added and the identifier is then sent back to the server each time the browser requests a page from the server.

It enables our website to identify your computer as you view different pages on our website and store the information on the web browser. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website and can help display information on a website in a manner that matches your interests. All of this is tp help improve your browsing experience by treating you as an individual.

Cookies cannot access other information stored on your computer and do not provide us with access to your computer or any information about you, other than that which you choose to share with us. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

There are two main types of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or they reach their expiry date.

It is recommended that you accept cookies from our website, as you will not be able to use our online ordering service without them, and it would make it difficult for us to identify future improvements to services and products based on tracked visitor behaviour.

This Hygiene Systems Ltd website uses cookies. When using our website we will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using this website and agreeing to this policy, you consent to Hygiene Systems Ltd’s use of cookies in accordance with the terms of this policy.

Our Cookies

We use (only session cookies / only persistent cookies / both session and persistent cookies) on our website. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

We use (cookie name) on our website to (recognise a computer when a user visits our website / track users as they navigate our website / enable the use of an purchase order on our website / improve the website’s usability / analyse the use of our website / administer our website / prevent fraud and improve the security of our website / personalise our website for each user / target advertisements which may be of particular interest to specific users)

The table below lists the cookies we collect and what information they store:

Cookie NameCookie Description

CARTThe association with your shopping basket

CATEGORY INFOStores the category info on the page, that allows to display pages more quickly

CURRENCYYour preferred currency

CUSTOMERAn encrypted version of your customer id with the company

CUSTOMER AUTHAn indicator if you are currently signed into the company

CUSTOMER INFOAn encrypted version of the company you belong to

CUSTOMER SEGMENT IDSStores the computer segment ID

EXTERNAL NO CACHEA flag, which indicates whether caching is disabled or not

FRONTENDYour session ID on the server

LAST CATEGORYThe last category you visited

LAST PRRODUCTThe most recent products you viewed

NEW MESSAGEIndicates whether a new message has been received

NO CACHEIndicates whether it is allowed to use cache

PERSISTENT SHOPPING CARTA link to information about your ordering and viewing history if you have asked the site

STOREThe store view or language you have selected

USER ALLOWED SAVE COOKIEIndicates whether a customer is allowed to use cookies

VIEWED PRODUCT IDSThe products that you have recently viewed

WISHLISTAn encrypted list of products added to your wishlist

WISHLIST CNTThe number of items in your wishlist

We may also use cookies to:

Analyse our web traffic data using an analytics package by which the usage data helps us to improve the website structure, design, content and functions to suit customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system

To check and identify whether you are signed in to our website

To test content on our website, for example, 50% of our users might see one piece of content, the other 50% see a different piece of content

Store information about your preferences so that the website can then present you with information you will find more relevant and interesting

To recognise when you return to our website so that we may show you relevant content, or provide functionality you used previously

Controlling Cookies

When you first visited Hygiene Systems Ltd’s website you will have been shown a message box drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help you manage your cookie preferences. If you do not manage your preferences despite this prompt a cookie preferences cookie will be displayed confirming your consent to us using the cookies detailed in this cookie policy and this cookie preference will last for no more than 5 years. You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer’s hard drive, tablet or smartphone, you should set your web browser to refuse cookies. However, please note that deleting the use of cookies will generally have little or no impact on the usability of many websites, however it may affect how our website functions on your computer and some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it

Please note that we cannot always control third party cookies stored on your computer’s hard drive, tablet or smartphone from our website and where this is the case you will need to visit the relevant third parties website directly to manage cookies stored on your computer’s hard drive, tablet or smartphone by them.

Blocking Cookies

Most browsers allow you to refuse to accept cookies; for example

• In Internet Explorer (version 11) you can block cookies by using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”
• In Firefox (version 36) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and un-ticking “Accept cookies from sites”
• In Chrome (version 41) you can block all cookies by accessing the “Customise and control” menu, clicking “Settings”, “Show advanced settings”, and “Content settings” and then selecting “Block sites from setting any data” under the “Cookies” heading

Blocking all cookies will have a negative impact on the usability of many websites, however, if you block cookies on our website you will not be able to use all of the features on our website.

Deleting Cookies

You can delete cookies already stored on your computer; for example

• In Internet Explorer (version 11) you must manually delete cookie files – you can find instructions for doing this at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11
• In Firefox (version 36) you can delete cookies by clicking “Tools”, “Options”, “Privacy” and select “Use custom settings for history” from the drop-down menu, and clicking “Show cookies”, and then clicking “Remove all cookies”
• In Chrome (version 41) you can delete all cookies by accessing“Customer and control” menu, clicking “Settings”, “Show advanced settings”, “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “ Clear browsing data”

Other Details

This website is owned and operated by Hygiene Systems Ltd and we are registered in England and Wales under the Company Registration Number 1967407, and our registered office is at Unit 6, Trident Industrial Estate, Pindar Road, Hoddesdon Hertfordshire, EN11 0WZ

Our principal place of business is at Unit 6, Trident Industrial Estate, Pindar Road, Hoddesdon, Hertfordshire, EN11 0WZ

You can contact us by writing to the business address given above, by using our website contact form, by email to sales@hygienesys.com by telephone on 01992 460698 or by fax on 01992 450918